--- title: "Subscription & Billing Help" description: "Everything you need to know about Clear Mornings's subscription tiers, billing, and feature gates" category: "troubleshooting" lastUpdated: "2025-11-01" --- # Subscription & Billing Help Clear Mornings offers three subscription tiers to fit different needs and budgets. This guide covers tier differences, upgrading, downgrading, billing issues, and how feature gates work. --- ## Subscription Tiers Comparison ### Basic (Free Forever) **Perfect for**: Trying out Clear Mornings, casual habit tracking, budget-conscious users. **What's included**: - ✅ **3 active habits** (across all Trinity categories) - ✅ **5 barcode scans/day** (food database lookup) - ✅ **1 voice log/day** (voice-to-text nutrition logging) - ✅ **Basic Trinity tracking** (Recovery, Exercise, Nutrition) - ✅ **21-day habit sprints** - ✅ **Streak tracking** - ✅ **Manual food logging** (unlimited) **What's NOT included**: - ❌ Analytics & insights - ❌ Expert-curated affirmations - ❌ Protein history (beyond current day) - ❌ Data export - ❌ More than 3 active habits **Price**: $0/month (forever) --- ### Premium ($3.99/month) **Perfect for**: Serious habit builders, wellness enthusiasts, people tracking multiple goals. **Everything in Basic, PLUS**: - ✅ **9 active habits** (3 per Trinity category: Recovery, Exercise, Nutrition) - ✅ **15 barcode scans/day** - ✅ **2 voice logs/day** - ✅ **Advanced analytics** (charts, trends, insights) - ✅ **Expert-curated affirmations** (habit-specific quotes from experts) - ✅ **Personal affirmation generators** (create custom quote collections) - ✅ **Extended habit history** (view all-time progress) **Still NOT included**: - ❌ Unlimited habits - ❌ Protein history (Premium+ only) - ❌ Data export (Premium+ only) **Price**: $3.99/month (billed monthly) **Why 9 habits?** The Trinity System emphasizes balance. 3 habits per category (Recovery, Exercise, Nutrition) prevents overwhelm while building a holistic wellness routine. --- ### Premium+ ($9.99/month) **Perfect for**: Power users, fitness professionals, data nerds, wellness coaches. **Everything in Premium, PLUS**: - ✅ **Unlimited active habits** (track as many as you want) - ✅ **Unlimited barcode scans** (scan all your meals) - ✅ **Unlimited voice logs** (log food by voice anytime) - ✅ **Protein history** (full timeline with deep analytics) - ✅ **Data export** (JSON, CSV, PDF formats) - ✅ **Advanced protein analytics** (daily/weekly/monthly trends) - ✅ **Priority support** (faster response times) **Price**: $9.99/month (billed monthly) **Who benefits most**: - Bodybuilders tracking dozens of exercises - Nutritionists managing complex meal plans - Coaches tracking client progress - Data enthusiasts who want to export and analyze everything --- ## Tier Comparison Table | Feature | Basic | Premium | Premium+ | |---------|-------|---------|----------| | **Active Habits** | 3 | 9 (3 per category) | Unlimited | | **Barcode Scans/Day** | 5 | 15 | Unlimited | | **Voice Logs/Day** | 1 | 2 | Unlimited | | **Analytics** | ❌ No | ✅ Yes | ✅ Advanced | | **Expert Affirmations** | ❌ No | ✅ Yes | ✅ Yes | | **Protein History** | ❌ No | ❌ No | ✅ Yes | | **Data Export** | ❌ No | ❌ No | ✅ Yes | | **Support** | Email | Email | Priority Email | | **Price** | Free | $3.99/mo | $9.99/mo | --- ## Upgrading Your Plan ### From Basic to Premium **Immediate benefits**: - Habit limit increases from 3 → 9 - Unlock analytics and expert-curated affirmations - More barcode scans and voice logs **How to upgrade**: ``` 1. Log in to Clear Morning 2. Go to Settings > Subscription 3. Click "Upgrade to Premium" 4. Enter payment details (Stripe secure checkout) 5. Click "Subscribe" 6. Features unlock immediately! ``` **Billing**: - First charge: Today ($3.99) - Next charge: Same date next month - Cancel anytime (see [Canceling Subscription](#canceling-subscription)) ### From Premium to Premium+ **Immediate benefits**: - Unlimited habits, scans, voice logs - Unlock protein history and data export **How to upgrade**: ``` 1. Settings > Subscription 2. Click "Upgrade to Premium+" 3. Confirm new price ($9.99/month) 4. Click "Upgrade" 5. Features unlock immediately! ``` **Billing**: - **Prorated**: You'll pay the difference for the current billing period - Example: Upgraded halfway through the month? Pay ~$3.00 now, then $9.99 next month **No Refunds on Upgrades**: When you upgrade mid-cycle, we charge the prorated difference. This cannot be refunded, so make sure Premium+ is right for you before upgrading. ### From Basic to Premium+ (Skip Premium) **You can upgrade directly to Premium+** without going through Premium. **How**: - Same process as "Basic to Premium" above - Just click "Upgrade to Premium+" instead **Why skip Premium?**: - You know you need unlimited habits - You want protein history immediately - You want to export your data --- ## Downgrading Your Plan ### From Premium+ to Premium **What you'll lose**: - ❌ Unlimited habits → 9 active habits max - ❌ Unlimited scans → 15/day - ❌ Unlimited voice logs → 2/day - ❌ Protein history (data preserved, just hidden) - ❌ Data export (existing exports still valid for 24 hours) **What happens to extra habits?**: - If you have 10+ active habits, you'll be asked to archive some - You choose which 9 to keep active - Archived habits are NOT deleted (data preserved) **How to downgrade**: ``` 1. Settings > Subscription 2. Click "Manage Subscription" 3. Click "Change Plan" 4. Select "Premium" 5. Confirm downgrade ``` **Billing**: - Downgrade takes effect at END of current billing period - You keep Premium+ benefits until then - Next charge will be $3.99 (not $9.99) ### From Premium to Basic **What you'll lose**: - ❌ 9 habits → 3 active habits max - ❌ Analytics and insights - ❌ Expert-curated affirmations - ❌ 15 scans/day → 5/day - ❌ 2 voice logs/day → 1/day **What happens to extra habits?**: - If you have 4+ active habits, you'll be asked to archive some - You choose which 3 to keep active - Archived habits are NOT deleted (data preserved for 7 years) **How to downgrade**: ``` 1. Settings > Subscription 2. Click "Manage Subscription" 3. Click "Cancel Plan" (this downgrades you to Basic, not full deletion) 4. Select reason (helps us improve!) 5. Confirm cancellation ``` **Billing**: - Downgrade takes effect at END of current billing period - You keep Premium benefits until then - No charges after that (Basic is free) **Archived Habits Are Safe**: When you downgrade and archive habits, they're NOT deleted. Upgrade again anytime to reactivate them. Data is preserved for 7 years. ### From Premium+ to Basic (Skip Premium) **You can downgrade directly to Basic** without going through Premium. **Process**: Same as "Premium to Basic" above. **What you'll lose**: Everything in Premium+ (see both downgrade sections above). --- ## Canceling Subscription ### What "Cancel" Means **Cancel does NOT delete your account.** - ✅ Your account stays active - ✅ All data is preserved - ✅ You're downgraded to Basic tier - ✅ You can re-subscribe anytime **To fully delete your account**, see [Deleting Your Account](/kb/troubleshooting/data-privacy#deleting-your-account). ### How to Cancel ``` 1. Settings > Subscription 2. Click "Manage Subscription" 3. Click "Cancel Subscription" 4. Select cancellation reason (optional) 5. Confirm cancellation ``` **When does it take effect?**: - You keep Premium/Premium+ until the END of your current billing period - After that, you're downgraded to Basic - No further charges **Example**: - You subscribe on Jan 1 ($3.99/month) - You cancel on Jan 15 - You keep Premium until Feb 1 - On Feb 1, you're downgraded to Basic (no charge) ### Re-Subscribing After Canceling **Easy!** Just go to Settings > Subscription > Upgrade and pick your tier. **Your old data is still there**: - Archived habits can be reactivated - Analytics data is preserved - No data loss from canceling --- ## Billing Cycle Questions ### When Am I Charged? **First charge**: Immediately upon subscribing **Recurring charges**: Same date each month - Example: Subscribe on Jan 5 → Charged on Feb 5, Mar 5, Apr 5, etc. **If your subscription date doesn't exist** (e.g., Jan 31 → Feb 31 doesn't exist): - You're charged on the LAST day of the month - Jan 31 → Feb 28 (or Feb 29 in leap years) → Mar 31 ### Why Was I Charged Twice? **Common reasons**: 1. **Annual + Monthly confusion**: Check if you accidentally subscribed twice (once annual, once monthly) 2. **Upgrade mid-cycle**: You'll see two charges - the prorated upgrade + next month's bill 3. **Failed payment retry**: If your card declined, Stripe retries and you might see duplicate pending charges (one will drop) **How to verify**: ``` 1. Settings > Subscription > Billing History 2. Check charge dates and amounts 3. Contact support if you see true duplicates (we'll refund immediately) ``` ### Updating Payment Method **To change your card**: ``` 1. Settings > Subscription 2. Click "Update Payment Method" 3. Enter new card details (Stripe secure form) 4. Click "Update" ``` **Why update?**: - Card expired - Lost/stolen card - Switching to a different card **When to update**: - BEFORE your next billing date to avoid payment failures - After your bank issues a new card number **Failed Payments**: If your card declines, Stripe retries 3 times over 7 days. After that, your subscription is canceled and you're downgraded to Basic. Update your card ASAP to avoid interruption. ### Viewing Billing History ``` 1. Settings > Subscription 2. Click "Billing History" 3. See all past charges, refunds, and credits ``` **Available for**: - All paid subscribers (Premium, Premium+) - Canceled subscribers (historical data preserved) **Includes**: - Charge date - Amount charged - Payment method (last 4 digits) - Invoice download (PDF) --- ## Feature Gates Explained **Feature gates** are limits that enforce subscription tier boundaries. ### What Happens When You Hit a Limit **Example: Basic user tries to create 4th habit**: 1. Click "+ New Habit" 2. See error: "You've reached your 3-habit limit on Basic" 3. Options shown: - **Upgrade to Premium** (get 9 habits) - **Archive an existing habit** (make room for new one) **Example: Premium user tries 10th habit**: 1. Click "+ New Habit" 2. See error: "You've reached your 9-habit limit on Premium" 3. Options: - **Upgrade to Premium+** (get unlimited) - **Archive a habit** (make room) ### Daily Limits (Scans & Voice Logs) **What happens when you hit daily limit**: - Barcode scanner shows: "You've used 5/5 scans today. Resets at midnight." - Voice log button disabled: "You've used 1/1 voice log today. Upgrade for more." **Workarounds** (without upgrading): - **Barcode scans**: Use manual food entry (unlimited on all tiers) - **Voice logs**: Type your food manually (unlimited on all tiers) **When limits reset**: - **Midnight in YOUR timezone** (not UTC) - Example: Pacific timezone = resets at 12:00 AM PT **Timezone Matters**: Daily limits reset at midnight in your account timezone (Settings > Profile > Timezone). If you travel across time zones, limits reset at midnight in your HOME timezone. ### Feature Gate Locations **Where you'll encounter gates**: | Feature | Gate Location | Basic Limit | Premium Limit | Premium+ Limit | |---------|---------------|-------------|---------------|----------------| | Create Habit | Habit creation form | 3 total | 9 total | ∞ Unlimited | | Barcode Scan | Nutrition scanner | 5/day | 15/day | ∞ Unlimited | | Voice Log | Voice recorder | 1/day | 2/day | ∞ Unlimited | | Analytics | Dashboard | Locked | ✅ Access | ✅ Access | | Affirmations | Habit cards | Locked | ✅ Access | ✅ Access | | Protein History | Nutrition page | Current day only | Current day only | ✅ Full history | | Data Export | Settings | Locked | Locked | ✅ Access | ### Soft Gates vs Hard Gates **Hard gates** (cannot bypass): - Creating habits beyond your tier limit - Daily scan/voice log limits **Soft gates** (can work around): - Barcode scans → Use manual entry - Voice logs → Type instead - Analytics → Export to spreadsheet manually (Premium+ only) --- ## Billing Issues & Solutions ### Payment Failed **Why payments fail**: 1. **Insufficient funds** (most common) 2. **Expired card** 3. **Bank declined** (fraud protection) 4. **Incorrect billing address** **What happens**: - Email notification: "Payment failed for Clear Mornings subscription" - Stripe retries 3 times over 7 days - After 3 failures: Subscription canceled, downgraded to Basic **How to fix**: ``` 1. Update payment method (Settings > Subscription) 2. Ensure sufficient funds 3. Contact your bank if needed (some banks block recurring charges) 4. Re-subscribe if auto-canceled ``` ### Refund Policy **30-day money-back guarantee**: - If you're unhappy within 30 days of subscribing, email support@clearmorning.app - Full refund, no questions asked **After 30 days**: - No refunds for partial months - Cancel to avoid future charges **Prorated upgrades**: - Not refundable (you got immediate access to features) **Exceptions** (always refundable): - Accidental duplicate charges - Billing errors on our end - Subscription continued after cancellation (billing system bug) ### Unexpected Charges **Steps to investigate**: ``` 1. Check email for Stripe receipts (search "Clear Mornings") 2. Go to Settings > Subscription > Billing History 3. Match charge date/amount to your subscription date 4. Contact support if you don't recognize a charge ``` **Common false alarms**: - Prorated upgrade charges (mid-cycle upgrade) - Annual subscription (one big charge instead of monthly) - Currency conversion fees (your bank, not Clear Mornings) ### Subscription Shows "Past Due" **What this means**: - Your last payment failed - Stripe is retrying - You still have access (for now) **How to fix**: ``` 1. Settings > Subscription 2. Update payment method 3. Click "Retry Payment" 4. Wait 30 seconds for confirmation ``` **If not fixed**: - After 7 days, subscription cancels - You're downgraded to Basic - Re-subscribe to regain access --- ## Switching Between Monthly and Annual **Clear Mornings currently only offers MONTHLY billing.** **Annual billing** (coming soon): - Expected: Q2 2025 - Will offer 2 months free (e.g., $39.99/year instead of $47.88/year) - Existing monthly subscribers can switch anytime **Want annual billing now?**: - Join the waitlist: Settings > Subscription > "Notify me about annual plans" --- ## Student & Non-Profit Discounts **Student Discount** (50% off Premium/Premium+): - Must have valid .edu email - Apply: Email support@clearmorning.app with proof of enrollment - Approval: 2-3 business days **Non-Profit Discount** (30% off Premium+): - For registered 501(c)(3) organizations - Apply: Email support@clearmorning.app with EIN documentation - Approval: 5-7 business days **Referral Program — Give a Month, Get a Month** (live now): - Invite a friend from Settings. When they sign up and accept the invitation, you **and** your friend each receive **30 days** of paid-tier access - Rewards are granted automatically once the invitation is accepted - Track the status of your invites and earned rewards in your account settings --- ## Family Plans **Not currently available.** **Workaround**: - Each family member needs their own account - Use separate emails (e.g., you@gmail.com, you+spouse@gmail.com) **Family plan coming**: Q3 2025 - 2-5 users - Shared billing - Individual data privacy --- ## Questions About Billing? - **Billing History** - Settings > Subscription > Billing History - **Update Payment** - Settings > Subscription > Update Payment Method - **Cancel Subscription** - Settings > Subscription > Cancel - **Contact Support** - support@clearmorning.app (include your account email) **Stripe Payment Security**: All payments processed by Stripe (same as Shopify, Amazon, Lyft). Clear Mornings NEVER sees your full credit card number. We're PCI-DSS compliant. --- ## Other Troubleshooting Guides - **[Common Issues & Solutions](/kb/troubleshooting/common-issues)** - Quick fixes for general problems - **[Authentication Help](/kb/troubleshooting/authentication-help)** - Login, OAuth, session issues - **[Data Privacy & Security](/kb/troubleshooting/data-privacy)** - What data we collect, encryption, RLS